SAMA WEBINAR SERIES

The Value of Collaborative Workshops: A tool for Relationship Development and Pipeline Growth

Becky Ayotte; Head of Solution Consulting, Tender Management and Project Coordination Americas Solution Delivery & Service Management (SDSM), DHL Customer Solutions & Innovation

Thursday | January 18th | 10am CST

SAMA Focus Area

Internal Alignment, Storytelling, Customer Focus, Managing the Customer Relationship

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Description

Holding customer workshops can be a costly and time consuming process, but if managed in the correct way the results can be overwhelming. When the right strategy and approach is used workshops can turn a support function into an avenue of business development. This session explores the potential triggers, tools, approaches, and options to an effective and impactful business strategy for workshops as a key relationship and pipeline enabler.

Pricing

$99.00 - SAMA Individual Members

$169.00 - SAMA Non-members (This $169 can be applied toward your $450 membership fee if you join SAMA.)

Free - SAMA Corporate Member Companies (They have access to all live and on-demand webinars.)

Presenter Information

LaVon Koerner

Becky is the Head of Solution Consulting, Tender Management and Project Coordination Americas Solution Delivery & Service Management (SDSM). She holds a 6 Sigma DMAIC Black Belt and is an expert in the management of new and established customer accounts for continued revenue profit growth, process excellence, supervision, and financial and contractual stewardship. She has been with DHL since 2007.


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