Sunday May 6, 2012      
8:30am - 4:30pm

SAMA University On Site

     
12:00 - 9:00pm Registration / Marketplace & Member Services      
1:00 - 2:30pm Special Session:
S1 - Information Session on SAMA's Certification Program for the CSAM (Certified Strategic Account Manager)
     
3:00 - 5:00pm Special Session:
S2 - Developing a Robust Framework for Customer Value
    For more information on SAMA University on site in San Diego, click here!
6:30 - 10:00pm Welcome Reception, Dinner Buffet and Entertainment      
         
         
Monday May 7, 2012   Tuesday May 8, 2012
6:30am - 8:00pm Registration/Marketplace & Member Services   7:00am - 7:30pm Registration/Marketplace &
Member Services
7:30 - 8:30am Breakfast   7:00 - 8:00am Breakfast
8:30 - 9:30am Keynote Address:
Strategic Customer Management – Becoming a Trusted Partner through Listening and Solving
by Steven Sonnenberg, President, Emerson Process Management
emerson
  8:00 - 9:00am Keynote Address:
Meeting Wall Street Expectations: Balancing Short-Term Pressures and Long-Term Strategic Relationships
by Michael Ahearne, Executive Director, Sales Excellence Institute; C.T. Bauer Professor of Marketing, University of Houston
u of houston
10:00am - 12:00pm Track Meets   9:30 - 11:00am Breakout Sessions
12:00 - 1:00pm Networking Lunch   11:30am - 1:00pm Breakout Sessions
1:00 - 2:30pm Breakout Sessions   1:00 - 2:00pm Networking Lunch
3:00 - 4:30pm Breakout Sessions   2:00 - 3:30pm Breakout Sessions
5:00 - 6:30pm Networking Reception   4:00 - 5:00pm Track Socials
  Dinner on Your Own   6:00 - 7:00pm Networking Reception
      7:00 - 10:00pm Dinner and Entertainment
         
         
      Wednesday May 9, 2012
      7:00am - 1:00pm Registration/Marketplace &
Member Services
      7:30 - 9:00am Networking Breakfast
      9:00 - 10:30am Breakout Sessions
      11:00am - 12:30pm Breakout Sessions
      12:30pm Conference Adjourns